terms and conditions

Cancellations/Reschedules


Luxe Wax Bar requires at least 24 hours notice for any cancellations or reschedules. This allows us time to fill the appointment with someone from our waiting list, to ensure the best possible service to everyone. If you do not provide 24 hours' notice, you will be responsible for 50% of the service total, to be charged to the card on file. If you do not call and do not show up to your appointment (no call/no show) you will be responsible for 100% of your service cost which will be charged to the card on file. Once you have late cancelled an appointment 3 times, Luxe Wax Bar reserves the right to no longer accept you as a client. All appointments require a card on file when booked. The card information is safely encrypted through our booking system. Any appointment booked without a card on file will not be accepted.

 

Late Policy 

Luxe Wax Bar values our client's time and strives to provide the best possible service. If you arrive late to your appointment (greater than 5 minutes), there may not be time to provide the desired service. We will discuss options with you if you are late, but you may have a reduced treatment time, or we may need to reschedule you. If you have a reduced treatment time you will still be responsible for the full amount of the treatment booked. If we have to reschedule you, you will be responsible for a late payment fee.
 

Salon Safety

Due to health and safety reasons, we ask that you please not bring anyone with you, including small children, to your appointment. We also ask that if you are feeling unwell, that you please reschedule your appointment to a later date. 

Client Satisfaction

Luxe Wax Bar strives to provide the best service to every client, every time. If for any reason you are unhappy with your service or are experiencing any adverse reactions, please contact us immediately. We require that you contact us within 72 hours of your appointment so that we can remedy the issue.

 

privacy

We value our client's privacy. We may need to collect personal information about you to book your appointment or to provide a treatment. Luxe Wax Bar will never sell or distribute your information, nor will we use it for any purpose other than for which it was originally intended.